Trance

Internal Customer Support Platform

Product, UX/UI

2024

Streamlining internal customer support for seamless

operations and customer satisfaction.

ur internal customer support system is designed to optimize efficiency and enhance employee satisfaction. With a user-friendly interface, real-time ticketing, and a robust knowledge base, employees can easily submit and track support requests. Automated workflows expedite issue resolution, while personalized responses and proactive communication foster a positive user experience. Integration with collaboration tools ensures seamless communication between support teams, promoting quick resolutions. Analytics tools provide insights into support trends, enabling continuous improvement. Overall, our internal customer support solution prioritizes accessibility, responsiveness, and data-driven enhancements to elevate the overall employee experience within the organization.

This is a limited case study. Please contact me for more details.

Contribution

Research, Branding, UX/UI Design, Prototypes, Website, Development

Duration

1 week

Designed platform assets, from zero to one; using an agile, scrappy process to iterate constantly.

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Product Designer

Based in Bangalore, India